Customer Service
Your company's Customer Service methodologies and the adherence of your employees
to these methodologies are the most important aspects of your business. Customer
Service is your company's face and voice to the outside world.
Your staff's performance in this area can either turn a shopper into a paying
customer or increase a customer's satisfaction and loyalty or turn a customer
into a shopper once again for one of your competitors services. No matter how
great your product or how appropriate the pricing may be, no customer will remain
if your employees do not treat him/her with respect and attention.
Numerous corporations worldwide prospered immensely due mainly to their great
customer service reputations. Even more remained in business and weathered storms
with their good customer service reputations. However, considerably more businesses
than in the previous two categories combined failed miserably due to their poor
customer service reputations.
Our Gurus can help your Customer Service practices in the following ways:
• We can analyze and recommend improvements to any practice or process
that involves
your external customers.
• We can analyze and recommend improvements to any two (2) Scripts being
used by
your customer service groups.
• We can analyze and recommend improvements to any two (2) template letters
used
to relay information to your external customers.
• We can evaluate your complaint handling and escalation policy and process.
• We can do a mystery phone test of any group within your business, from
receptionist
to large scale call centre. Max of five (3) phone calls.
• We can do a mystery internet test to gauge the effectiveness of your
online customer
service staff. Max of (3) issues/emails.
Please note that we are able to provide large scale script, letter and phone
call tests if required. We recommend such a service to larger corporations with
more populous call centers.
For bulk pricing please email us directly at sales@Guruknowledge.com. Please
include the number of letters/scripts and/or number of employees in the call
centre for phone tests. Please also include a short description of your business.
Customer Service
• We will respond by e-mail in less than two business days
• Please ask only one main question per e-mail. We will only respond to
the first
main question if your e-mail contains multiple and differing questions.
US$19.95
to Buy
Proposals are Free
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